FAQs
If your order was placed on Amazon, all customer service will be handled directly through Amazon’s support team.
If your order was placed on our website (website sales closed on 12/2/2025), please email us at hello@mybobamate.com so we can assist you. Please have your order number ready (found in your order confirmation email) and include photos if relevant. Our small team aims to respond within 3 business days 💌 ❣️
Shipping Details
Yes, we ship worldwide for our Reusable Boba Bottles 🤎🧋
To check if Amazon delivers to your country, simply visit our Amazon product page and enter your shipping address at checkout. Availability and shipping options will be shown directly on Amazon.
Yes! US customers can enjoy Amazon Prime shipping when purchasing our Reusable Boba Bottles on Amazon 🇺🇸
Shipping rates and delivery options will follow Amazon’s Prime benefits and checkout details.
Shipping timelines will follow Amazon’s delivery estimates shown at checkout.
Most US locations enjoy fast Prime delivery, while standard Amazon shipping may take a few days depending on your region. For international orders, delivery times vary by country and will be indicated directly on Amazon’s product page.
You'll also receive Amazon’s shipment notification email with your tracking link once your order is dispatched 💌
Shipping fees are determined by Amazon and vary based on your delivery address and shipping option.
To see the exact cost, simply add the bottle to your cart on Amazon and proceed to checkout. After entering your address, Amazon will automatically display the shipping fee before you confirm your order.
International orders may be subject to customs duties, taxes, or import fees, depending on your country’s regulations. These charges are determined entirely by local customs authorities and are the responsibility of the buyer.
Since Amazon calculates and collects some import fees for certain countries, the exact amount (if any) will be shown during Amazon checkout. For countries where Amazon does not estimate duties in advance, the fee will be determined by your local customs office.
For the most accurate information, we recommend checking with your local customs authority.
Bottle Cleaning
To keep your BobaMate® Boba Bottle in tip-top shape, follow these easy cleaning steps here! 🫧 https://mybobamate.com/pages/boba-bottle-cleaning-tips
BobaMate is hand-wash only.
General Usage
Our Boba Bottle is a patented 2-in-1 boba tumbler and water bottle designed conveniently for all your favorite cold beverages such as:
🧋 Boba
☕ Iced coffee
🍵 Matcha
🍓 Smoothies
⚡ Protein shaker
💧 Good ol’ water
We recommend not storing drinks in the Boba Bottle overnight with the lid and straw attached, as this can increase the risk of mold and staining.
However, if you leave the lid and straw off, it’s perfectly fine to store drinks overnight.
If you have any other questions, feel free to reach out—we’re happy to help!
Straw
1) If your straw isn't moving smoothly:
Make sure it's fully inserted into the lid. Push it in firmly until it clicks into place at the bottom.
2) Want to catch every last boba?
Insert the straw so that the slanted side faces toward you (the pointed tip away from you). This helps catch toppings as they slide toward the front while you sip!
Yes, the straw attachment under the lid can be removed for easy cleaning! Firmly tug the straw from the bottom of the lid for it to come out
Yes! Our patented 360° swivel straw™ is movable in a circular motion to reach every topping, even those wedged in between ice cubes.
Our bottle features a unique built-in 360° Swivel Straw™ design that works seamlessly with our spill-proof and hygienic lid. Because of this specialized structure, the bottle isn’t compatible with other types of straws, such as reusable steel or glass ones.
Store usage
We suggest calling your local bubble tea store to check if they are currently accepting reusables.
Unless it is prohibited by your district's law, there is no reason why a store should refuse to take our Boba Bottle.
For example, according to California's health code:
(a) Except for refilling a consumer's drinking cup or container without contact between the pouring utensil and the lip-contact area of the drinking cup or container, food employees shall not use tableware, including single-use articles, soiled by the consumer, to provide second portions or refills.
(e) Personal take-out beverage containers, such as thermally insulated bottles, non spill coffee cups, and promotional beverage glasses, may be refilled by employees or the consumer if refilling is a contamination-free process as specified in subdivision (a).
Compared to most reusable boba cups, our Boba Bottle can be used as a shaker cup which is more hygienic for boba tea stores because it eliminates the barista's need for using their own shaker cup and potentially touching a reusable cup when transferring the beverage.
Wholesale
Yes we do wholesale and bulk orders at discounted pricing! Please email us at hello@mybobamate.com with your information and how many units you're interested in
💌 You may also check out our wholesale/bulk order page: https://mybobamate.com/pages/bulk-order-boba
We look forward to hearing from you! 😊
Material
Our BobaMate® Reusable Boba Bottle is crafted from Ecozen™, a plant-based material derived from renewable plant resources. Ecozen™ is eco-friendly, durable, and shatter-resistant, offering the look and feel of glass while significantly reducing carbon emissions.
The bottle also features BPA-free and food-grade safe materials, ensuring both safety and sustainability without compromising quality or functionality.
Yes! Our Boba Bottle is BPA-free and food-grade safe.
Replacement
Unfortunately, at this time, we are unable to offer replacement or spare parts due to the limitations of our small business. Rest assured, we are actively working on offering spare part replacements in the future.
In line with this, we encourage you to subscribe to our email newsletter to keep you informed about our progress. By doing so, you'll receive the latest news and updates directly in your inbox.
Discarding
Thank you so much for thinking about how to responsibly discard or repurpose your Boba Bottle! Some of our customers have repurposed theirs as tall glasses, plant watering containers, or even vases.
Since the bottle contains both plastic and metal components, recycling options may vary depending on your local facility’s guidelines for mixed materials. We recommend checking with your local recycling center to see if they accept mixed-material items or can advise on the best way to recycle it.
Insulation and temperature for bottles
BobaMate® is made from heat-resistant ECOZEN™, but it's designed specifically for cold beverages. That said, it can handle warm drinks up to 50°C (122°F). Please avoid using it with hot beverages above this temperature, as the sealed lid and 360° Swivel Straw™ can trap heat and build up pressure, which may lead to leaks or spills.
If you're sipping something warm (under 50°C), we recommend:
- Not shaking the bottle, as heat increases internal pressure.
- Opening the lid carefully to release any built-up steam.
For the best and safest experience, stick to cold drinks like iced coffee, boba, matcha, smoothies, or water — what BobaMate® was truly made for! 🧋❄️
Our Boba Bottles can't be put into the freezer since it may crack when the liquid freezes and expands.
Please exercise extreme caution and do not microwave BobaMate as it has a steel base.
Our Boba Bottle is designed to be single-walled, making it a perfect fit for cup holders and easy to hold with just one hand! Plus, we've included a nifty fold-away carry handle to keep your hands warm and dry while you enjoy your beverage. While we don't have any plans for an insulated model at the moment, we're always open to feedback and suggestions from our communi-tea! Your input is valuable to us.
Other product info
Our bottles are ethically produced in China and currently shipped from the USA.
Yes! We designed the Boba Bottle to be sleek so that it can be comfortably held in one hand and fits in standard cup holders.
Thank you for your interest in sipping sustainably with our Boba Bottles!
You can check out our 3 colors on our website here: https://mybobamate.com/collections/bobamate