***Note: With the current global health pandemic, it is best to first call in with your local bubble tea store to check if they are currently accepting reusables.

Unless it is prohibited by your districts law, there is no reason why a store should refuse to take BobaMate. For example, according to California's healthcode: (a) Except for refilling a consumer's drinking cup or container without contact between the pouring utensil and the lip-contact area of the drinking cup or container, food employees shall not use tableware, including single-use articles, soiled by the consumer, to provide second portions or refills.

(e) Personal take-out beverage containers, such as thermally insulated bottles, nonspill coffee cups, and promotional beverage glasses, may be refilled by employees or the consumer if refilling is a contamination-free process as specified in subdivision (a).

Compared to most reusable boba cups, BobaMate can be used as a shaker cup which is more hygienic for boba tea stores because it eliminates the barista's need for using their own shaker cup and potentially touching a reusable cup when transferring the beverage.

BobaMate® is made from Tritan™ (a shatter-resistant material that has the look and feel of glass), steel, and other BPA free + food grade safe materials.

Yes! BobaMate® is BPA free and food grade safe.

Please hand-wash BobaMate® with warm soapy water and a soft sponge or silicone brush. Gently disassemble the lid, straw, and silicone piece for cleaning. To wash the straw, please use the straw cleaner provided with each bottle. Do not use the coarse side of a sponge or else it will scratch the bottle. BobaMate® is not dish-washer safe. Place the open lid flat to ensure full water drainage before the next usage. For a deep clean, we suggest using cleaning tablets. BobaMate will be sparkling clean before you know it!

In the case that any black discoloration grows in your cap, please note that it can be a number of things depending on what liquid was put in your bottle and for how long of a duration. It is most likely a natural build up that can naturally grow when beverages are left in an airtight space for prolonged periods. This natural growth can occur in any bottle and any closed container. To prevent this natural build up, please be sure to always keep your bottle clean and fully dry before each use. Avoid storing beverages overnight in your bottle, and always fully disassemble the bottle (body, lid, straw attachment, and silicone piece) when cleaning to allow parts to dry completely.

To effectively clean away this discoloration, we recommend soaking the parts in hot soapy water and scrubbing with a sponge, cleaning pad, or bristle brush. Another trick is to soak the parts with white vinegar and scrub with a toothbrush. Rinse, shake, and repeat to get the residue off and allow it to completely dry before reassembly and reuse.  

Yes, the straw attachment under the lid can be removed for easy cleaning! Simply tug the straw from the bottom of the lid for it to come out!

Please check on the bottom of the lid if the straw is tightly inserted (it is a removable straw!). Try giving the straw a little push and see if the straw is movable afterwards. Most likely it's not moving because it isn't properly inserted. P.S. the more you use the straw, the more flexible it becomes!

Yes! We designed BobaMate to be sleek so that it can be comfortably held in one hand and fits in standard cup holders.

BobaMate® is made from heat resistant Tritan™, however, because of our unique sealed lid and 360° swivel straw™ design, BobaMate is not suitable for hot drinks over 50 C° when the lid is screwed on. Warm drinks under 50 C° are fine, but please take note of not shaking the bottle with warm beverages (as you can with iced and cold drinks) due to pressure that may build up when there is heat trapped.

If you love making DIY milk tea, feel free to brew the tea directly in BobaMate®, as the temperature without the lid can withstand up to 100 C°. 

Yes! Please email us at hello@mybobamate.com for more information